Shipping & Delivery FAQ
Prototype Society Shipping & Delivery
At Prototype Society, every order is handled with the same precision and care that goes into creating our products.
From quality control to packaging, each step of the process is designed to ensure a smooth, secure, and luxurious delivery experience for every client.
Shipping & Delivery
Each order is carefully prepared, quality-checked, and packaged to perfection before dispatch.
We proudly ship worldwide with full tracking on every order.
How Your Order Flows
Order Placed: Once your order is received, preparation begins right away.
Typical delivery window: Approximately 3-5 business days from your order date
Need Your Hair Sooner?
For clients who require a faster turnaround, we offer a Priority Bank Transfer service for UK orders.
This allows your order to enter preparation immediately, without website processing delays.
To arrange this:
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Email prototypebeauty@outlook.com or message @prototype.society with:
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Your full name
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Desired lengths and textures
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Preferred shipping method (Standard or Express)
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You’ll receive confirmation of availability, your total, and our bank details.
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Once payment is received, your order will move into same-day processing for a faster dispatch.
Please note: Courier delivery times remain the same (UK Next-Day or Express 1–2 business days). Priority applies to processing only.
Shipping Options & Rates
UK Standard: £6.99 — Tracked delivery following dispatch.
UK Express: £9.99 — 1–2 business days after dispatch.
International: Calculated at checkout based on your location and preferred shipping speed.
Tracking
All Prototype Society orders include full tracking.
Once your order has been dispatched, you’ll receive an email with your tracking number and delivery updates so you can follow your package every step of the way.
Shipping & Delivery FAQ
Where do you ship?
We ship worldwide
Can I change my shipping address?
If your order hasn’t been processed, please contact prototypebeauty@outlook.com as soon as possible.
Once shipped, we’re unable to make address changes.
What if my package is lost or stolen?
Once an order has been handed to the courier, it becomes their responsibility.
Please contact the courier directly with your tracking number. We’ll always do our best to assist where possible.
Do you accept returns?
All sales are final for hygiene reasons.
If your order arrives damaged or incorrect, please contact us within 48 hours with your order number and clear photos.
Returns & Refunds
All Sales Are Final
Due to the nature of our products, we do not accept returns, exchanges, or cancellations once an order has been placed.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, email prototypebeauty@outlook.com within 48 hours of delivery with your order number and clear photos so we can review your case.
Out-of-Stock or Unfulfilled Orders
If we're unable to fulfill part or all of your order — for example, an item is out of stock or a booked service can't be provided — we will offer a resolution, which may include a partial refund, store credit, or a suitable replacement. Resolutions are determined at our discretion on a case-by-case basis.
Terms & Conditions
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Orders must be paid in full at checkout (or via bank transfer for UK Priority orders).
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Once placed, orders cannot be modified, canceled, or refunded.
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Shipping times are estimates and may vary depending on courier and destination.
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Prototype.Society reserves the right to update prices and policies at any time.
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By placing an order, you agree to all store policies listed on this website.