Shipping & Delivery FAQ

1. Where do you ship to?

We ship worldwide!

2. How long does shipping take?

• Standard Shipping: 7-14 business days

• Processing Time: Orders can take up to 3 business days to be processed before shipping.

3. How much does shipping cost?

Shipping is calculated at checkout.

4. How can I track my order?

Once your order has shipped, you’ll receive a confirmation email with a tracking link to monitor your package’s journey.

5. What happens if my package is lost or stolen?

We are not responsible for lost or stolen packages. Once an order has been shipped, it is in the hands of the courier. If you experience any issues, please contact the shipping provider directly.

6. Can I change my shipping address after placing an order?

If your order has not been processed yet, contact us immediately at prototypebeauty@outlook.com to request an address change. We cannot update addresses once an order has been shipped.

7. Do you accept returns or exchanges?

No. All orders are final sale and cannot be returned or exchanged. Please double-check your order details before completing your purchase.

For any further questions, feel free to email us at prototypebeauty@outlook.com.