Return and Refund Policy
Overview
This policy applies to all purchases made from Prototype.Society. By placing an order, you agree to the terms below.
Custom and Made-to-Order Items
All custom-made or personalised products are final sale and are non-refundable and non-returnable.
Once production has started, orders cannot be cancelled, refunded, or exchanged.
Standard Hair Extensions
For non-custom items:
- Issues must be reported within 7 days of delivery
- Items must be unused, unaltered, and in original packaging
- Returns must be approved before being sent back
We reserve the right to refuse any returns that do not meet these conditions.
Shipping and Delivery
Once an order has been dispatched, we are not responsible for delays caused by shipping carriers.
Customers are responsible for providing a correct and complete delivery address at checkout.
If tracking shows an order as delivered, we are not liable for lost or stolen parcels.
Refunds
Refunds are only issued if:
- The item is faulty or incorrect
- We are unable to fulfil the order
Approved refunds will be returned to the original payment method.
Chargebacks
Customers are advised to contact us directly before initiating a chargeback.
We retain full records of orders, shipping, delivery tracking, and customer communications. These records will be used as evidence in the event of a dispute.
Contact
For order issues, contact:
Prototypebeauty@outlook.com
